Complex Business Engineer

Job title: Complex Business Installation Engineer

Salary: Competitive basic salary + overtime

Location: East & North London

This role will involve an element of internal cabling work and as such, you should be physically fit, customer focused, with excellent communication skills and a "right first time" attitude to the work you do.

Roles & Responsibilities:

  • Install all customers' services in a professional manner

  • Educate the customer on services installed and ensure all services are operating to the customers' satisfaction

  • Self-audit all work and ensure it meets all applicable technical and operational quality standards

  • Work efficiently and tidily, maintain a clean environment and always be polite to the customer

  • Respond effectively and appropriately to all customer requests and enquiries

  • Complete work that meets the required quality standards and complies with Health & Safety standards

  • Complete work to agreed time scales

  • Ensure that all work activities comply with environmental regulations

  • Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment

  • Conduct daily checks of vehicles in line with company Transport Policy and daily checks of plant and tools, ensuring they are safe to use and where applicable carry valid calibration certificates

  • Ensure vehicles are not over-loaded or otherwise pose a risk

    Your qualities:

  • Ability to take direction from supervisor/management and execute works in an efficient manner

  • Proactive in the resolution of engineering obstacles, conferring with supervisor

  • Customer focused with a professional outward attitude

  • Flexibility to undertake works outside core working hours

  • Ability to learn new skills quickly with training

    Engineers will be required to work independently across all parts of London and have the following skill sets:

  • Ethernet Customer Premise Equipment (CPE) Install and Test 10Mb - 10Gb

  • Configure CPE variations Alcatel Lucent 6250 8M, Alcatel 6250 24M and Alcatel 6850 24M

  • Install connections, SFP’s, fibre patch cords and CAT5 patch cords within VM sites

  • Test above CPE to industry standard - CoS, QoS, RFC 2544

  • SDH/PDH Service Delivery 2Mb-155Mb

  • Able to Install and commission various VM CPE transmission variations

  • End to End test from customer Network Termination Point (NTP) Q931, G703, DASS

  • Computer literate

    Salary & Benefits:

    For the right candidates, we offer an attractive package in a rapidly expanding forward thinking company. We offer competitive pay, and 28 day’s holiday a year (inclusive of bank holidays).  In addition, you will get access to a contributory pension scheme, development and training, discounted benefits to Virgin Media products.

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